Kratom Canada Help Centre

Select Interac e-Transfer when you check out. After you confirm the order, the screen shows where to send the money, and the same details are included in your confirmation email. We keep the order waiting until the transfer reaches us, and then it goes straight to packing.

Choose cash on delivery at checkout and settle up with Canada Post, in cash or by card, when the parcel is handed to you, so nothing is paid in advance. A $10 COD fee is added to cash on delivery orders. COD only works with the Canada Post services, so FedEx Ground (marked "No COD" at checkout) needs Interac e-Transfer instead.

Every strain comes in 25 g, 250 g and 1 kg bags, and blends come in the same three sizes.

Yes, for six strains. Their supplier lot certificates are on our Lab Reports page, each issued by an independent laboratory for one sampled lot and listing mitragynine, moisture, four metals, E. coli and salmonella. If your strain is not there yet, email us the batch number from your bag and we will tell you what we have on file.

If you check out on a weekday before 12 PM Pacific (3 PM Eastern), your parcel leaves our Canadian warehouse the same day. Orders that come in later, or over the weekend, go out on the following business day. Keep in mind this is when we hand the parcel over, not when it reaches you. Your tracking number is emailed the moment it ships; the carrier may need up to 24 hours to show the first scan, and if the email seems to be missing, take a look in your spam folder.

We only ship inside Canada, by Canada Post or FedEx Ground. Enter your full address at checkout to see the services and prices for your postal code. With Canada Post, Expedited typically arrives in 2 to 7 business days and costs nothing once your subtotal hits $50, Xpresspost takes 2 to 4 business days, and Priority takes 1 to 3 business days to most major cities. FedEx Ground is a flat rate by region: $25 for Ontario and Quebec, $35 for Atlantic Canada, $40 for Manitoba, Saskatchewan, Alberta and BC, and $50 for the territories. FedEx Ground cannot be paired with cash on delivery. Signature on delivery is available if you ask. Transit times are set by the carrier, so treat them as a guide; if your tracking stops moving, email us your order number and we will chase it up.

Products that are still sealed and unused can be sent back within 30 days. Write to support@kratomcanada.com with your order number, and a return label will be emailed to you. When the parcel is back with us and checked, an approved return becomes store credit or an exchange; we do not refund to the payment method you used. Opened or used items are not accepted unless they have a manufacturing defect, and shipping charges are only refunded if the mistake was ours. If your order is lost or turns up damaged, contact us no later than 7 days after the date it was due, and we will replace it or refund you; if you see the damage on delivery, refusing the parcel makes the claim easier.