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Free shipping on orders over $50 · Canada Post & FedEx Ground · Same-day dispatch before 12pm PT · Interac e-Transfer & CODFree shipping over $50 · Canada Post & FedEx

Shipping & Returns

Shipping and Returns Policy

Shipping Policy:

  • Location: We ship from our facility in Canada directly to anywhere in Canada.
  • Methods: We offer shipping via Canada Post with options including Expedited, Xpresspost, and Priority Mail, as well as FedEx Ground at a flat regional rate (FedEx Ground is not available with cash on delivery). Customers can opt for signature services upon request.
  • Processing Time: Orders placed before 12 PM PST, Monday to Friday, are shipped the same day. Orders placed after this time will be shipped the next business day.
  • Tracking: All shipments come with tracking information which is emailed to you as soon as your order is dispatched.
  • Delivery Times:

    • Expedited: 2-7 business days depending on your location.
    • Xpresspost: Guaranteed 2-4 business days.
    • Priority Mail: 1-3 business days for major urban centers.

Returns Policy:

  • Condition for Returns: Items must be returned in their original, unopened condition within 30 days of receipt.
  • Return Process: Contact us at support@kratomcanada.com to start a return, and we will email you a return label.
  • Damaged or Lost Items: If your order arrives damaged or is lost, please notify us within 7 days of expected delivery to file a claim. We will replace or refund at our discretion.
  • Refusal: If you receive a damaged item, attempt to refuse delivery. If refused, or if you contact us within 3 days, we will handle the claim.