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Refund Policy

Returns Policy

  • Eligibility: We accept returns of unopened, unused products within 30 days of purchase. Returns are handled as store credit or an exchange only. We do not issue refunds to the original payment method.
  • Process: Once we receive and inspect the returned item, we will let you know whether the return is approved. If it is approved, we will issue store credit to your account or send an exchange.
  • Exceptions: Products that are opened or used are not eligible for return, except in cases of a manufacturing defect, which are also handled as store credit or an exchange.
  • Shipping costs are non-refundable unless the return is due to our error.
  • Lost parcels: If your parcel does not arrive, let us know within 7 days of the expected delivery date and we will sort out a replacement or refund.